On March 14, 2023, we experienced a ransomware incident that affected our internal computer systems and on-premises file server. That same day, we took our systems offline and permanently decommissioned the affected file server. The impact on those systems was such that a limited amount of clinical records, including exam and cleaning records for patients seen in Indiana and Illinois prior to March 14, 2023, were not recoverable.
We are currently analyzing the files known to have been on the file server to identify the information they contained. This analysis is ongoing, and we will send letters to individuals whose information may have been on the file server once that investigation is complete. We will also update this notice as we obtain more information.
At this time, we have no indication that any patient information has been accessed or misused. However, out of an abundance of caution, we have established a dedicated call center for individuals with questions, which can be reached at 888-596-5146, Monday through Friday, between 9:00 a.m. and 9:00 p.m. EST.
As always, we recommend that our patients review all statements received from healthcare providers and contact the provider immediately if a statement contains services that were not received. We sincerely regret any inconvenience this incident may cause our patients and their families. To help prevent something like this from happening in the future, we have moved to cloud-based systems and strengthened our security protocols to further safeguard the information in our care.